Data Deletion Requests
Last updated: April 21, 2026
JAPAN IP CATALYST (JIC) accepts data deletion requests from individual users and IP rights holders. The procedure is set out below.
1. Who Can Request
- Individual users: anyone who provided personal information via contact form, newsletter, or other features
- IP rights holders: publishers, studios, individual creators, agents, regional authorities whose IPs are catalogued
Authorised representatives accepted with a letter of authorisation.
2. How to Request
Please submit through the dedicated form at /legal/contact with your name, contact, request type, target content, and reason (optional). A tracking number is issued automatically.
3. Response SLA
| Requester | Window | Action |
|---|---|---|
| Rights holders | Within 48 hours | Hide page; purge oEmbed cache |
| Individual users | Within 30 days | Delete account info, registered data, related logs |
For rights-holder requests, front-end hiding completes within minutes to a few hours via cache invalidation; DB physical purge completes within 48 hours.
4. Scope of Deletion
- Personal information from contact form / newsletter
- GA4 access logs (consenting users only)
- Instagram oEmbed HTML, thumbnails, permalinks cached
- Rights-holder visibility flag
5. What We Cannot Delete
- Certain access/security audit logs (up to 1 year)
- Deletion audit records (2 years, per Meta Platform Terms and internal audit; does not contain deleted personal data itself)
- Data subject to tax/accounting retention obligations
6. Confirmation of Completion
We email you with tracking number, completion date/time, and scope deleted.
7. Grounds for Refusal
Identity unverifiable / legal retention obligation / clear infringement of others' rights / repetitive requests. Reasons provided in writing.
8. Contact
All requests — deletion, rights-holder opt-out, and general privacy inquiries — are accepted via the dedicated form at /legal/contact.
Submit a request online
Use the dedicated form for rights holders and individual users. A tracking number is issued automatically.
Open the request form →